Select the mattress question that interests you most or scroll through our entire list of Frequently Asked Mattress Questions. If we do not have the answers you need, please contact an Original Mattress Factory location near you for more information.
When is it time to replace a mattress and box spring set?
Why is mattress comparison-shopping so difficult?
What are the benefits of a two-sided mattress?
Do I have to flip my mattress to get the full warranty?
What are the dimensions of standard size mattresses?
Do you make custom-size mattresses?
Do you make innerspring or foam waterbed replacement mattresses?
What should I look for in a mattress and box spring set to ensure I get good support?
Do I need to purchase a new box spring?
What if I can't get a box spring or mattress upstairs?
Do you offer delivery, and if so, how quickly can I get my set delivered?
Can I pick up product at your factory or store?
What methods of payment do you accept?
What is important in a mattress warranty?
Is it normal to see body impressions in my mattress?
Is there any recommended cleaning method for mattresses?
How do I change my email address for the Flip Reminder System?
The mattress industry now recommends that you replace your mattress set every 5-7 years. For a very long time, their recommendation was to replace your mattress every 8-10 years. It is difficult to say what is the more accurate guideline because the life of a mattress is influenced by several things: the quality of the materials used in the product, whether a mattress is padded on one side or two, the weight of the person(s) sleeping on the mattress, whether a box spring is used and the box spring's construction (e.g. working modules or straight wire foundation). Also, unrelated to durability, comfort preferences can change over time so you may sleep better on a harder or softer padded mattress after a few years. For other factors that may indicate that it is time for a new mattress and box spring set, refer to our Shop Smart section entitled Is it Time to Buy a New Mattress?
If you are a shopper who likes to compare values from one mattress store to another, shopping by model name will often lead to frustration. The manufacturer, who relies on retail stores to sell its products, makes minor modifications to their mattresses for each mattress retailer. When mattress shopping, ask to see a cutaway model. Check for quality upholstery padding and heavy gauge coil springs. Understanding mattress construction allows you to compare, feature for feature, brand name models with those made at The Original Mattress Factory.
At The Original Mattress Factory, we strive to simplify the mattress and box spring shopping experience. We not only offer a complete product line with support, comfort, durability and pricing options to suit your individual needs, but we also try to help you understand what you should look for when mattress and box spring shopping to find the best product and value. We think you will find our honest, no hassle sales approach and organized showrooms a refreshing change.
A two-sided mattress has two sleeping surfaces and offers more value as it will wear better and stay comfortable for longer than a single surface mattress. Similar to rotating the tires on your car to extend the life of the tire, rotating and flipping your mattress will extend the comfortable life of your mattress and box spring by sharing the wear over two sides versus concentrating the wear on only one side. While flipping is not mandatory, periodic rotating and flipping of your mattress will also help to minimize body impressions. Although body impressions are normal in today's more generously padded mattresses, flipping and rotating your mattress periodically will help to minimize these impressions.
While national brands promote their "no flip" mattresses as new technology and convenient for you, they are really "can't flip" mattresses that have only one sleep surface which is not beneficial for maximum comfort and durability.
No, you are not required to flip your mattress to receive the full warranty. A mattress warranty covers defects in materials and workmanship, not the gradual loss of comfort. Using both sides of a mattress by periodically rotating and flipping your mattress will extend the life of your mattress set and can help minimize body impressions. On a single sided mattress, you are basically sleeping in the same spot every night, which will accelerate the wear and tear on the only sleeping surface.
Twin Mattress: 38" x 75"
Full Mattress: 53" x 75"
Queen Mattress: 60" x 80"
King Mattress: 76" x 80"
When choosing a mattress, make comfort a priority – bigger is usually better. A healthy sleeper moves 40 to 60 times per night, so you need freedom of motion. If you sleep with a partner, you should purchase a Queen or King size mattress because they are wider and longer than the standard Full size mattress.
We are always happy to create special-size custom mattresses to fit RVs, antique beds, campers, boats and a variety of other uses. Contact the mattress factory or mattress store located nearest you for mattress and box spring size and model options.
Please note that while some local mattress and box spring manufacturers will make just about any size you request, you may have trouble finding sheets and other bedding to fit your custom mattress and box spring. The Company Store, Lands' End and other catalogs sell many special size sheets. You may also buy a flat sheet for a size larger than your custom mattress and tuck it under.
Yes, The Original Mattress Factory makes innerspring and foam mattresses that will fit most waterbeds. The most popular replacement sizes are:
California King: 72" x 84" (approximate)
California Queen: 60" x 84" (approximate)
Super Single: 48" x 84" (approximate)
Contact the mattress factory or mattress store nearest you for The Original Mattress Factory models available in these sizes and ordering time required. Learn more about Custom Mattresses Sizes.
Correct support is an essential ingredient for a healthy body. A good mattress and box spring will gently support your body at all points and keep your spine in the same shape as a person with good standing posture. When trying mattresses, pay special attention to your shoulders, hips and lower back, the heaviest parts of your body. While the mattress and box spring set acts as a complete support system, the innerspring inside your mattress provides most of the support. The heavier the spring, the better the support and durability the mattress will provide. So when evaluating the quality of the mattress you are considering, ask you salesperson for information on the type(s) of coils used in the mattress. Learn more about mattress support.
A box spring provides support and acts as a shock absorber for your mattress. A wood platform or any other foundation that does not flex reduces the life and comfort of a mattress. Don't try to save money by not replacing the box spring when purchasing the mattress. An old box spring suffers from metal fatigue and will shorten the life of your mattress. A box spring is designed as a working partner with the mattress it supports. The more wood and wire, the better, so ask for real, working modules and solidly built wooden frames.
A King size mattress set comes standard with split box springs. Sometimes people need split box springs for a Queen size mattress or, in rare cases, for a Full size mattress, in order to move it into older homes or up tight stairways. At The Original Mattress Factory, we are happy to help you by manufacturing a box spring solution that will work. Split (or two piece) box springs offer the same support as a one-piece box spring; however, a center support is a must on your Queen or Full size bed frame when using split box springs. Learn more about mattress split box springs.
Innerspring mattresses are not as rigid as box springs, and therefore have some flexibility to them. But be careful, you do not want to bend the border rod that surrounds the innerspring. If the border rod is bent, the mattress will not lie flat. For this reason, all King size mattresses made by The Original Mattress Factory are hinged. Hinging allows the mattress to be bent without damaging the innerspring unit when delivering in tight stairway or doorway situations. If necessary, Queen and Full size mattresses can also be hinged by special order. Hinging does not affect the durability of a mattress and can be a big advantage when moving in tight spaces. If you already have a hinged mattress from The Original Mattress Factory and are concerned about which direction it can be bent, please contact the mattress factory or mattress store nearest you for more information.
The Original Mattress Factory conveniently offers both weekday and Saturday delivery. Mattress delivery cost and availability will vary between locations, so it is best to contact the mattress factory or mattress store nearest you for specific delivery information. Learn more about home delivery.
The Original Mattress Factory can also ship mattresses via common carrier virtually anywhere in the continental United States. (We cannot ship to Hawaii or Rhode Island.) Learn more about long distance mattress delivery.
Yes, you can pick up your order at our factories or at our mattress stores. Factories carry a much larger inventory than the factory stores, so if it is something you need immediately, especially Queen size mattresses and King size mattresses, a factory will be your best choice. If a mattress factory store is more conveniently located to you, you may have the item(s) transferred from the factory to that store to pick up at your convenience. Learn more about taking the product with you.
The Original Mattress Factory accepts most major credit cards, cash and personal checks for payment. The Original Mattress Factory also offers special financing plans, which will vary between locations. It is best to contact the mattress factory or mattress store nearest you for specific financing and payment information or you may check the store locator which lists payment methods for each specific location.
Mattress and box spring warranties may be the most misunderstood part of mattress shopping and are of little help in judging mattress quality. Although most national brand manufacturers offer warranties ranging from 3 years on their promotional products to 10 years on their premium products, some mattresses come with warranties ranging from 20 years to a lifetime. This, however, does not mean that the mattress will actually last that long, because mattress and box spring warranties only cover defects in materials and workmanship, not the gradual loss of comfort or support.
In addition, please be aware that some warranties are also prorated, which means that as your mattress ages, you receive proportionately less credit towards a new mattress. A non-prorated warranty, on the other hand, will cover 100% of the labor and material cost to repair or replace a defective mattress or box spring. You should also be aware that valid warranty claims are a very small percentage of sales. Structural damage such as loose, broken or protruding coils and wire are rare under normal usage. Over time, mattresses will wear out or your comfort preference may change, but these are not warranty defects. So, when shopping for a mattress, you should focus on finding one with the best support and most comfortable padding at a price that you can afford, not on the length of the manufacturer's warranty.
For maximum sleeping comfort, mattresses today are constructed with more padding and fiber than ever before. In the normal course of sleep set use, you may notice the occurrence of impressions in these cushioning materials. This natural nesting or conforming that occurs as the cushioning materials mold to the shape of the sleeper is known as a "body impression". Unless the body impression is greater than 1 ½", it is not a structural defect covered by warranty. It is simply an indication that the upholstery layers are settling and contouring to your body as you use your mattress set. Regularly rotating and flipping your mattress will help to minimize the depth of the impression that occurs.
If you would like to be contacted via email when it is time to flip or rotate your mattress, enroll in our free Mattress Flip Reminder System.
Vacuuming is the only recommended cleaning method for a mattress. If you're determined to tackle a stain, use mild soap with cold water and apply lightly. Do not ever soak a mattress or box spring. If any water is used, let the mattress air out and dry thoroughly. Do not dry clean your mattress. The chemicals in dry cleaning agents and spot removers may be harmful to the fabric or underlying materials in your mattress. Because mattresses that are stained or in an unsanitary condition void the manufacturer's warranty, it is recommended that you use a protective covering such as a good quality, washable mattress pad or washable waterproof mattress protector or pad to keep your mattress fresh and free from stains and soiling.
If your e-mail address has changed, please click unsubscribe on your "It's Time to Flip/Rotate Your Mattress!" e-mail. Then simply re-subscribe to the Mattress Flip Reminder System with your new e-mail address.